Frequently Asked Questions

There is still no Wi-Fi connection, what do I do?

1. Check the Outlet Wi-Fi router by following the steps below.

Check your Wi-Fi router's LED status indicators:
A) If all the led are not lighted up, the router is probably unplugged or turned off.
• Check Wi-Fi is connected to a power socket and switch is turned on;
• If persists, disconnect the power cord, Reconnect after two minutes;
• Ensure Wi-Fi router is turned On;
If the router still isn't powering up, you may have a malfunction power adapter, a faulty power strip, or a faulty Wi-Fi router.

B) If the Power LED indicator is lit:
• Check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn't have status indicators, check if the Ethernet port lights are flashing;
• Power off the Wi-Fi router, Unplug and reconnect each cable. Ensure every cable is connected to the correct port, Wait for 5 minutes before powering up the Wi-Fi router;

C) Other Troubleshooting Points:
• Ensure your network cable is in good condition, Replace if damaged, If a cable splitter is used, ensure connection is tight and the connectors are properly crimped, You may try replace splitter if you notice the splitter is rusty, damaged.

Help Topics:


Last Updated 11 months ago